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How NiceList collects, uses, and shares information when you use the Platform.
This Privacy Policy explains how NiceList ("NiceList", "we", "us") collects, uses, and shares information when you use our websites, applications, and services (the "Platform"). By using the Platform, you agree to this Policy.
Information you provide during onboarding and use, such as your name, email address, phone number, role, business name, and trade or service details.
Service addresses, property addresses, and unit details relevant to your role.
Repair requests, messages, documents, photos, listings, quotes, and reviews you submit.
If you opt in to texts, your mobile number, the wording you agreed to, and when and where you agreed.
Processed by our third-party payment processor (e.g., Stripe). We do not store full card or bank numbers.
Log data, IP address, browser type, pages viewed, and actions taken, collected automatically as you use the Platform.
We use information to:
When you apply for a rental, we collect what you enter, such as your contact details, address history, employment and income, and any documents you upload, such as ID or pay stubs, and we share it with the landlord you applied to. We don't show it to other landlords. Screening happens outside NiceList, between you, the landlord and a separate screening company, and reports aren't delivered to NiceList.
As needed for the Platform to function — for example, a tenant's repair request is shared with the relevant landlord and dispatched Pro; a Pro's profile is shown to landlords and homeowners.
Companies that help us run the Platform — such as our hosting and database provider, email provider, payment processor, and AI provider used for extracted-text document review — under obligations to protect the information. For credential review, NiceList uses local PDF processing or OCR, redacts common Social Security number formats, and sends extracted text rather than the original uploaded file. Automated review checks document consistency and does not guarantee authenticity, licensing status, insurance coverage, or work quality.
When we believe disclosure is required to comply with law, enforce our Terms, or protect the rights, safety, or property of NiceList, our Users, or others.
Such as a merger, acquisition, or sale of assets.
We do not sell your personal information.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text-messaging opt-in data and consent are not shared with any third party, except service providers that help us deliver messages (such as our SMS carrier). See our SMS Terms at nicelist.ai/sms-terms.
The Platform may display business-directory listings (for example, service providers in a region). This information is presented for convenience and does not imply any relationship with, or endorsement by, the listed business. A Pro may claim and correct their own listing.
We use cookies and similar technologies to keep you signed in, remember preferences, and understand usage. You can control cookies through your browser settings; some features may not work without them.
We retain information for as long as your account is active and as needed to provide the Platform, comply with legal obligations, resolve disputes, and enforce our agreements. Rental application data is kept for as long as the landlord needs it and as needed for those purposes.
We use reasonable administrative, technical, and organizational measures to protect information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
You may review and update your profile information in your account settings and adjust notification preferences. Depending on where you live, you may have rights to access, correct, or delete your personal information; to request these, or to close your account, contact us at the address below. We will respond consistent with applicable law.
The Platform is not directed to children under 18, and we do not knowingly collect personal information from them.
We may update this Policy by posting a new version and updating the effective date. Material changes may be communicated through the Platform.
NiceList, 9511 Angola Ct. #308, Indianapolis, IN 46268. Questions or privacy requests: support@nicelist.ai.
